Refund and Cancellation Policy

Last updated: 20 October 2026 · Version 2026-10-16

This policy covers the Prepology Plus plan (₹49 a month or ₹499 a year). Prepology sells Plus, and payments are processed by Razorpay, which also returns any refund we approve. Plans bought before 20 October 2026 through Dodo Payments stay with Dodo, which remains the merchant of record for them, until they end or are cancelled. For those plans, Dodo issues the invoice and any refund. The Free plan costs nothing, so there is nothing to refund.

Automatic renewal

Plus renews automatically at the end of each monthly or yearly period and charges the same payment method through the recurring-payment mandate you authorised on your first payment, until you cancel. You get a pre-debit notice at least 24 hours before each renewal charge. We will tell you before any price change takes effect at renewal.

How to cancel

• Cancel at any time in the app from Settings, or email contact@kamaldhami.in from your account email and we will cancel it for you.
• Cancelling stops the next renewal and all later ones. There is no cancellation fee.
• You keep Plus until the end of the period you have already paid for. After that your account moves to the Free plan, and your plan, practice history, notes and flashcards stay as they are.
• To avoid being charged for the next period, cancel before the renewal date shown in the app.
• Switching between monthly and yearly takes effect at the end of the period you have paid for, with nothing charged or refunded at the time of switching. For plans paid through Dodo Payments, switching from yearly to monthly takes effect when the paid year ends (the rest of the year is not refunded), and switching from monthly to yearly is charged at once, less the unused part of your current month.

When you can get a refund

We will refund a payment if you ask within 7 days of the charge and:

• you were charged twice or more for the same period (a duplicate charge); or
• you were charged but Plus was not activated on your account, or a technical fault on our side meant you could not use the Plus features you paid for, and we could not fix it within a reasonable time; or
• you were charged after you had already cancelled.

Apart from these cases, payments are not refundable, and we do not give pro-rata or partial refunds for unused days, months or questions in a period you have started, including when you cancel part-way through. Your rights under Indian consumer protection law are not affected.

How to request a refund

Email contact@kamaldhami.in with the subject “Refund request”, from the email address on your Prepology account. Please include:

• the date and amount of the charge;
• the payment ID from your Razorpay receipt email (or your Dodo Payments receipt for an older plan), if you have it;
• a short description of the problem.

Do not send your card number, UPI PIN, OTP or bank password. We will never ask for them.

Processing time

We acknowledge refund requests within 24 hours and decide on them within 7 days. If a refund is approved, Razorpay (or Dodo Payments, for a plan paid through Dodo) returns the money to the original payment method. Banks and UPI apps usually show it within 5 to 10 working days after that, depending on your bank. If a refund is approved for the current period, Plus for that period may end when the refund is issued.

Questions

Email contact@kamaldhami.in. If you are unhappy with how a refund request was handled, you can raise it with our Grievance Officer as described on the Contact page. See also the Terms of Service.